Terms & Conditions

BOOKING TERMS & CONDITIONS – New Zealand Guided Ascents, Courses and Treks

PRICES - For our New Zealand ascents and courses prices are in New Zealand dollars and inclusive of 15% GST. Payments must be settled in New Zealand dollars. All prices are subject to change.

Adventure Consultants is not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, Adventure Consultants may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations.

PAYMENTS - For our New Zealand trips we can accept your deposit (NZ$1000) and balance of payment via Visa, Mastercard, Amex or via Bank Transfer to our bank account – Bank of New Zealand 020673 0043443 00 for the account; Adventure Consultants Ltd.

A deposit secures your booking and full payment is due 60 days prior to the start date for your course / ascent. We will send you receipts for all payments.

CANCELLATIONS - Once you have paid your NZ$1000 deposit your trip is confirmed, subject to payment of the balance of fees owing 60 days prior to your trip commencement date.

  • Cancellations outside of 60 days incur a NZ$250.00 cancellation fee.
  • For cancellations made within 60 days of the trip commencement date we reserve the right to retain 50% of the full fee.
  • For cancellations made within 30 days of the trip commencement date we reserve the right to retain 75% of the full fee.
  • For cancellations within 15 days of the departure date a cancellation fee of 100% of the full fee applies.
  • We recommend you take out trip cancellation insurance via your travel agent.


BOOKING TERMS & CONDITIONS – European Guided Ascents, Courses and Treks

PRICES - For our European Guided Ascents and Courses prices are in Euros and must be settled in Euros. All prices are subject to change.

Adventure Consultants is not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, Adventure Consultants may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations.

PAYMENTS - For our European Alps trips we can accept your deposit (EUR500) and balance of payment via Visa, Mastercard, Amex or Bank Transfer to our bank account – Bank of New Zealand 020673 0043443 00 for the account; Adventure Consultants Ltd.

A deposit of EUR 500 secures your booking and full payment is due 60 days prior to the start date for your course / ascent. We will send you receipts for all payments.

CANCELLATIONS - Once you have paid your deposit your trip is confirmed, subject to payment of the balance of fees owing 60 days prior to your trip commencement date.

  • Cancellations outside of 60 days will result in the loss of the trip deposit.
  • For cancellations made within 60 days of the trip commencement date we reserve the right to retain 50% of the full fee.
  • For cancellations made within 30 days of the trip commencement date we reserve the right to retain 75% of the full fee.
  • For cancellations within 15 days of the departure date a cancellation fee of 100% of the full fee applies.
  • We recommend you take out trip cancellation insurance via your travel agent.


BOOKING TERMS & CONDITIONS - AC Treks and International Expeditions other than New Zealand and Europe

PRICES - Prices for our international expeditions are generally in US dollars and must be settled in US dollars. All prices are subject to change.

Adventure Consultants is not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, Adventure Consultants may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations.

PAYMENTS - For our international expeditions and treks, prices are in USD or Euro and payments are generally made by wire transfer in US Dollars or EURO. Please contact our office or see the trip notes for our full US Dollar Bank account details - Bank of New Zealand, Account # 1000-594771-0000 for the Account: Adventure Consultants Ltd. 

We can accept payment of your deposit and balance payments via Visa, Mastercard or Amex plus a 3% credit card fee charge.

A deposit secures your booking and full payment is due 90 days prior to the start date for your trip. We will send you receipts for all payments. All prices are subject to change.

CANCELLATIONS - Once you have paid your deposit your trip is confirmed, subject to payment of the balance of fees owing 90 days prior to your trip commencement date.

  • Cancellations outside of 90 days will result in the loss of the trip deposit.
  • For cancellations made within 89 - 60 days of the trip commencement date we reserve the right to retain 50% of the full fee.
  • For cancellations within 59 days of the departure date a cancellation fee of 100% of the full fee applies.
  • We recommend you take out trip cancellation insurance via your travel agent.

BOOKING TERMS & CONDITIONS - First Tracks Products

PRICES - Prices are per person and in New Zealand dollars and inclusive of 15% GST (NZ Goods & Services Tax). All transactions including refunds are made by First Tracks Wanaka and are in New Zealand Dollars.

First Tracks Wanaka is not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, First Tracks Wanaka may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations. First Tracks Wanaka process payments and refunds in New Zealand Dollars as per our advertised rates and in adherence to our cancellation policies.

PAYMENTS - Full payment is required at the time of booking for all daily First Tracks Wanaka packages.

A 50% deposit is required to make a reservation for a Multi-Day Heli Accessed Ski Touring package, with the remainder being due 30 days prior to the package starting.

CANCELLATIONS 

1) Daily Packages
A full refund will be given if the cancellation is received before 2pm the day prior to the package commencing. No shows and any cancellations made after 2pm the day prior to the package commencing incur a 100% charge with no refund entitlement without exception.

2) Multi-Day Packages
A full refund will be given if your cancellation is made more than 60 days prior to your package commencing, less a NZD$250 cancellation fee.

  • For cancellations made within 60 days of the trip commencement date we reserve the right to retain 50% of the full fee.
  • For cancellations made within 30 days of the trip commencement date we reserve the right to retain 75% of the full fee.
  • For cancellations within 15 days of the departure date a cancellation fee of 100% of the full fee applies.

REFUNDS - If adverse weather prevents the departure of your Heli Accessed Ski Touring trip you will be issued with a full refund, or the opportunity to reschedule to another day. If some Heli Accessed Ski Touring has been initiated and you have successfully flown into the mountains by helicopter, but a full day has not been achieved, there will be no refunds due. Refunds are not given due to injury, lack of ability or fitness.

NOTE: First Tracks Wanaka is operated by Adventure Consultants Ltd. All references to First Tracks Wanaka also apply to parent company Adventure Consultants Ltd.

BOOKING TERMS AND CONDITIONS - GENERAL

We may collect and process your information and disclose the same to our service providers for the purposes of providing our services for your expedition/trip, including administration, quality, customer care, product and business management/development, operations, risk assessment/management, research and analysis, social media, reviews, advertising and marketing, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.

We may collect Information (such as medical or other personal details) which may be considered “sensitive personal data” to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our use of Your information above, we cannot engage/do business with you or accept your booking.