Full payment is required at the time of booking for all daily First Tracks Wanaka packages.
A 50% deposit is required to make a reservation for a Multi-Day Heli Accessed Ski Touring package, with the remainder being due 30 days prior to the package starting.
Prices are per person and in New Zealand dollars and inclusive of 15% GST (NZ Goods & Services Tax). All transactions including refunds are made by First Tracks Wanaka and are in New Zealand Dollars. First Tracks Wanaka is not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, First Tracks Wanaka may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations. First Tracks Wanaka process payments and refunds in New Zealand Dollars as per our advertised rates and in adherence to our cancellation policies.
1) Daily Packages
A full refund will be given if the cancellation is received before 2pm the day prior to the package commencing. No shows and any cancellations made after 2pm the day prior to the package commencing incur a 100% charge with no refund entitlement without exception.
2) Multi-Day Packages
A full refund will be given if your cancellation is made more than 60 days prior to your package commencing, less a NZD$250 cancellation fee.
- For cancellations made within 60 days of the trip commencement date we reserve the right to retain 50% of the full fee.
- For cancellations made within 30 days of the trip commencement date we reserve the right to retain 75% of the full fee.
- For cancellations within 15 days of the departure date a cancellation fee of 100% of the full fee applies.
If adverse weather prevents the departure of your Heli Accessed Ski Touring trip you will be issued with a full refund, or the opportunity to reschedule to another day. If some Heli Accessed Ski Touring has been initiated and you have successfully flown into the mountains by helicopter, but a full day has not been achieved, there will be no refunds due. Refunds are not given due to injury, lack of ability or fitness.
NOTE: First Tracks Wanaka is operated by Adventure Consultants Ltd. All references to First Tracks Wanaka also apply to parent company Adventure Consultants Ltd.